Get 24/7 vet support right at your fingertips
Connect with experienced vets anytime to get advice, at-home care tips and know what symptoms to watch for.
VidiVet
Get 24/7 vet advice with VidiVet – an exclusive benefit for our clients
Relax knowing you have 24/7 vet support
Complementary 24/7 Vet Advice
As a thank you for being a client of ours, we want to ensure you and your pets are always supported with 24/7 access to a vet.
With VidiVet, you can chat to their team of friendly, experienced vets at any time, including evenings, weekends and when the practice is closed. They can help answer your questions, advise how urgently you need an appointment, what at-home care you can implement, and what signs or symptoms to watch for.
It is designed to support your in-practice care, and a summary of each conversation is shared with us so we can seamlessly continue supporting your pets health.
To get started, simply register with VidiVet below, download the app, and enter a few details, it’s that simple!
What is the VidiVet app?
Think of it as NHS 111 for your pets. If you are worried about your pet at any time, you can send your query to a vet on the VidiVet app and get a personalised video response direct to your phone for immediate advice!
VidiVet keep us in the loop with any updates on your pets so that we are ready to help.
As a valued client of ours, it’s FREE whenever you need.
- Peace of mind having spoken to a vet
- Answers from a UK-registered vet in minutes
- Maybe you are unsure if you need to go to the emergency vets?
- Maybe you have a question about medications?
Get Started Now!
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VidiVet FAQs
What is the VidiVet app?
The VidiVet app is a 24/7 digital veterinary support service that allows you to receive personalised video responses from UK-registered vets whenever you need advice about your pet.
How does the VidiVet app work?
Simply submit your question through the app, and one of our qualified vets will review it and respond with a clear video message offering guidance and next steps for your pet’s care.
Is the VidiVet app available to all clients?
Yes. The VidiVet app is available to all of our clients at no extra cost, providing peace of mind with greater accessibility to veterinary support.
Who are the vets behind VidiVet?
All vets using VidiVet are fully qualified and registered with the Royal College of Veterinary Surgeons, offering expertise and reassurance through every message.
When can I use the VidiVet app?
The app operates 24 hours a day, 7 days a week, 365 days a year. You can use it whenever you need support, even outside of clinic hours.
What devices are compatible with VidiVet?
The VidiVet app works on most smartphones, tablets and some newer computers that have a webcam and microphone. A stable internet connection ensures the best experience.
How do I get access to the VidiVet app?
Download the app from your device’s app store and activate access as a Practice Plan Extra member or ask our reception team to help you get started.
